Refund Policy
Straightforward.
No fine print.
No refund once your report is delivered
Know My Trade reports are personalised analytical outputs generated from trade data you provide. Once the PDF has been emailed to you, the service is fully rendered and no refund is applicable. By submitting your files and completing payment, you acknowledge that the service is a digital deliverable and agree to this policy.
Full refund in two cases only
01You paid and submitted your files but did not receive your report within 48 hours — full refund, no questions asked.
02A technical error on our side made the report undeliverable or materially incomplete — full refund or a redo at your choice.
Not grounds for a refund
Disagreement with the findings, preference for a different conclusion, or change of mind after delivery. The report is a mirror of your own trading data — we do not manufacture results, and an uncomfortable truth is still a true one.
To request a refund under the eligible cases above, email support@knowmytrade.com with your name, order date, and the issue. We respond within 5 business days. Approved refunds are issued through Razorpay back to the original payment method; international card refunds may take 5–10 business days to appear depending on your bank. This policy is governed by the laws of Singapore.